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HP 5255 nothing on the paper

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Brand new HP 5255 Printer worked fine. Brand new HP cartridges. Did about 5 b/w prints and  35 b/w copies. Next time I used printer nothing on paper either print or copy, color or b/w. Help!


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HP Support Agent
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Welcome to HP Community


I have gone through your Post and would like to help


Do you have adequate amount of ink left in all the cartridges?


Let's try cleaning tje printhead


  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools, and then touch Clean Cartridges.

    The printer prints a Print Quality Diagnostic report.

    Print Quality Diagnostic report without defects

  4. Examine the print quality on the Print Quality Diagnostic report.

    • If the print quality is acceptable, touch No. You can stop troubleshooting.

    • If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.


    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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