HP 550 Printer does not dispense cyan ink how is this fixed

[Vince5094]

HP Smart Tank Plus 550 series PCL-3 on HP-desktop.

HP Smart Tank Plus 550 series PLC-3 on HP-Desktop. The cyan printhead does not dispense ink. I have run the clean head utility several times and nothing improved any other suggestions.

[Garp_senchau]

@Vince5094,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Ensure that the cyan ink tank has enough ink.
• Turn off the printer, unplug it for 1-2 minutes, then plug it back in and turn it on.
• Carefully remove the cyan printhead and reinstall it to ensure it is seated properly.
• Run the utility for a deeper cleaning and repeat it a few times.
• Perform a Manual Cleaning:
  • Turn off the printer and unplug it.
  • Remove the cyan printhead.
  • Use a lint-free cloth or paper towel dampened with distilled water to gently wipe the printhead’s nozzles.
  • Let it dry, then reinstall it.
• If the nozzles appear clogged or dried ink is present, use a printhead cleaning solution to carefully clean the nozzles.
• If the issue persists, the cyan printhead might be damaged and need replacement.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,