HP 5660 Envy Printer New Ink not printing

[OhioBreeze]

Ink levels got low on my HP 5660 Inkjet Printer.  Replaced with HP's Instant Ink plan HP cartridge #62 black and tri-color.  It keeps saying on the screen, there is a ink problem/to replace cartridge.  I have unplugged, restarted it, taken the ink cartridge out multiple times now, re-inserted it  I cleaned the connections as directed and let them dry.  Started it back up several times now. and still it says there is an ink problem...…  I NEED my printer to work!!!  Thanks so much!

[Kumar0307]

@OhioBreeze, Welcome to the HP Support Community! I’m here to help.

I understand the instant ink cartridge is not working. Insert one ink cartridge at a time to identify the defective ink cartridge. 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the error persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!