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‎12-11-2020 04:50 PM

HP Recommended

My printer is not printing magenta.  Anything which should be red is green.  Here are the steps I've taken so far.

1) Made sure my printer was up to date

2) Ran cleaning program through level 3

3) Ran alignment

4) Changed ink cartridges

5) Waited 30 minutes

6) Ran cleaning program through level 3 again.  Black grayscale; Cyan; Yellow all good.  Magenta blank.

 

Please help 😉

 

Mary

 

 

Category:
1 REPLY 1

‎12-14-2020 10:39 AM

HP Recommended

@maryclover, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

It seems like an issue with the printer as you have the same issue with 2 different ink cartridges. Please reach out to the HP Technical Support team in your region regarding the replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

For more info on resolving this issue, refer to - Black or Color Ink Not Printing, Other Print Quality Issues

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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