HP 62XL Cartridge -"our of the box failure". Old one works. Changed many. Need live person.

[MCDEL]

Hp 62XL BLACK Ink cartridge --brand new out of the package failure. Get repeated error to remove and reseat/reinstall on a HP7645.  I put the old one in and it works except it is low on ink with poor print quality.  I have changes several cartridges over the years (and I removed the plastic tape protector).  Followed all the trouble shooting on the Hp site resulting in telling me to call a live person -- but no phone number found.  Best Buy will not replace telling me I need to speak to someone live.  Help would be appreciated.  

[A_Gayathri]

Hi @MCDEL , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP 62XL Cartridge -"our of the box failure". Old one works. Changed many. Need live person. Not to worry I will help you to get a resolution to resolve the issue.

It seems you’re encountering a defective HP 62XL black ink cartridge. Since you've already followed the troubleshooting steps and reseated the cartridge
 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support