HP 63XL Ink No Longer Works

[MGVMV]

We used to be able to use HP63XL cartridges, but now we cannot. Why?

[Irwin6]

Hi @MGVMV,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with using XL ink cartridges on your printer.

To understand the issue and help you, please share the details listed below:

- Are you getting any error message or Blinking lights (if any) on the unit while using the XL ink cartridges?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- When was the last time you were using XL ink cartridges on your printer?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[MGVMV]

The message it gives is that it is not a genuine HP product--so that doesn't make sense at all because it is an HP product. (This is the second response.)

[Irwin6]

Hi @MGVMV,

Thank you for sharing the above information.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, there is an issue with the XL ink cartridge and it needs to be replaced.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support