HP 6975 Does not print black anymore

[BuildUP]

902 xl ran out.  I noticed after a very light page printed.  I replace it with a new HP2 902 xl.  It prints black as a very light gray.

[Sneha_01]

Hi @BuildUP 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 6975 is printing in a very light gray instead of black after replacing the black cartridge, here are some steps you can take to troubleshoot the issue:

1. Check Cartridge Installation

• Make sure the new HP 902 XL cartridge is installed correctly. Remove it and reinstall it to ensure it’s seated properly.

2. Run Printer Maintenance

• Use the printer’s maintenance options to clean the print head:
  • Go to the printer's control panel.
  • Look for Setup > Printer Maintenance > Clean Printhead or a similar option.
• Follow the prompts to complete the cleaning process.

3. Print a Test Page

• After cleaning, print a test page or a nozzle check to see if the issue persists. This can help determine if any nozzles are clogged.

4. Check Ink Levels

• Confirm that the new black cartridge has enough ink. Sometimes new cartridges can be faulty. You can check ink levels through the printer’s control panel or HP Smart app.

5. Update Printer Firmware

• Make sure your printer firmware is up to date. Check the HP support website for any available updates.

6. Perform a Print Head Alignment

• Go to the maintenance section of the printer and look for an option to align the print head. This can help improve print quality.

7. Inspect for Clogs or Damage

• If the issue persists, remove the cartridge and inspect the print head for any clogs or damage. Clean the print head carefully with a lint-free cloth or a cotton swab lightly moistened with distilled water.

8. Try Another Cartridge

• If possible, try using another new HP 902 XL cartridge. It’s possible that the new cartridge you installed is defective.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support