HP 6978 printer not printing cyan

[Rlk01]

HP 6978 printer won't print cyan color. I installed new HP ink cartridges, printed a quality test page, cleaned the printheads, and did printhead alignment. The quality test page did not print cyan, and the scanner would not scan the page to complete alignment. It prints black, magenta and yellow ... but not cyan. I am about ready to give up on it. 

[Fabio_L32]

Hello @Rlk01 , how are you ?

Please, try the procedures below:

https://support.hp.com/us-en/document/ish_8586650-8598286-16

Best Regards

[Rlk01]

Thanks for the info.  I tried the various steps mentioned but nothing is helping; I have cleaned printheads, tried to align but it won't scan the page. I have put new blue ink cartridge in it. I have used only HP ink cartridges. The print quality test report continues to provide no cyan color even after all of these steps and with new cyan HP ink cartridge. So I am at the point of giving up on any fix to this printer ... and purchase a new one. Purchasing more ink cartridges is more expensive than purchasing a new printer. This is the 2nd HP printer that has quit on me. I will try another HP printer, but if quits on me I will definitely look at other printers. 

[Fabio_L32]

Hello @Rlk01 

Thanks for the tests.

If you would like a technical assistant to look at the product, the following can help:

HP® Service Center Locator - United States | HP® Support

Best Regards

[Rlk01]

You mention "the following can help:" ... but there was nothing after the ":" ... is there something else in your message that was not included? Thanks. 

[Fabio_L32]

Hello @Rlk01 

You're right!

Sorry, I put the link in the previous post

Best Regards