HP 7855 shows ink Cartridge issues, I installed a new black cartridge and cleaned contacts

[Mikehud1]

I have a HP envy 7855 printer,   I have a cartridge error that I cannot get to go away.   I installed a new Black ink cartridge and cleaned the contacts none of this worked,  also software and drivers are up to date,   looking for suggestions please

[Jay_G24]

Hi @Mikehud1,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Mikehud1]

Hello there is no blue envelope to click on, also i have already entered my insta ink info a couple of times that is how I was able to post this message,   my printer is no longer under warranty and I honestly do not understand how constantly entering my insta ink info is going to solve my issue with printer cartridge errors and insta ink itself.    

[Jay_G24]

I would need the instant ink account details to check the printer status and verify the instant ink account.

I have not received any private messages from you.

Please share the details in a private message, i have sent you a private message you may respond to that as well.

Let me know!