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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎12-05-2020 04:14 PM

HP Recommended
Product: HP 8020 printer
Operating System: Microsoft Windows 10 (32-bit)

Printer started printing blank pages (all colors) no error msg. Cartrages are not totally empty some liquid when shake. I replced cartridges anyway. Still prints blank (all colors). Performed printer maintenace (clean printhead, align, smear) more than 20x colors finally came however black is still missing. Tried to print 30 page report on black only setting, got 30 blank pages.

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21 people had the same question
1 REPLY 1

‎12-15-2020 03:45 AM

HP Recommended

@WFP, Welcome to the HP Support Community!

 

I understand the printer is not printing in black. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have already tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues, and the issue persist, this could be a hardware issue either with the black ink cartridge or the printer.

 

Please reach out to the HP Technical Support team in your region regarding the replacement options 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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