HP 8610 Pro Cartridge Damaged

[TPC5000]

After a low ink message, my wife replaced our Cyan cartridge with a new HP Ink cartridge.  Howewer, instead of working, it came up with a Cartridge Damaged message.  She and I both tried re fitting, but to no avail.  I inserted the old cartridge, and still the same message.  I contacted HP Ink and they sent me a new one; same message.  

I took out the printhead and took it apart to clean everything.  I re assembled, same message.  Arghhhhhh......

I cannot see anything damaged, and the connectors all look good.

Does anyone have any ideas?   Thank you

[Alden4]

Hi @TPC5000,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When an HP Officejet Pro 8610 shows a “Cartridge Damaged” message even after trying multiple new cartridges, it could indicate a deeper issue than the cartridge itself. Here are some steps to try that may help resolve this issue.

Check for Firmware Updates:

• Sometimes, a firmware update resolves cartridge recognition issues. Go to the HP support site, download the latest firmware for your printer, and install it if you haven’t already.

Reset the Printer:

• Unplug the printer while it’s on, wait about 60 seconds, and then plug it back in. This power reset can sometimes clear up firmware or software glitches.

Inspect and Clean the Cartridge Contacts:

• Even though you’ve cleaned the printhead, make sure to carefully clean the contacts inside the cartridge slot on the printer and the contacts on the cartridge itself with a lint-free cloth and a little bit of distilled water or isopropyl alcohol.

Inspect for Ink or Debris Buildup:

• Use a flashlight to closely inspect the cartridge slot for any dried ink or debris that could be blocking the contacts or causing the error.

Remove and Reinsert All Cartridges:

• Sometimes, the issue can stem from a different cartridge than the one showing the error. Try removing all cartridges, inspecting them, and then reinserting them one by one, ensuring they are fully clicked into place.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support