HP 8625 yellow ink cartridge not recognized, genuine HP ink, new, other colors recognized

[Wynico]

• Yellow Color ink missing on printouts

[A_Gayathri]

Hi @Wynico ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Officejet Pro 8625 e-All-in-One Printer isn't recognizing the yellow ink cartridge and yellow color is missing on printouts, here are steps to troubleshoot and resolve the issue:

1. Check Cartridge Authenticity

• Confirm the yellow cartridge is a genuine HP cartridge.
• Check for signs of tampering or damage to the cartridge packaging.

2. Reinsert the Yellow Cartridge

• Turn on the printer.
• Open the cartridge access door.
• Remove the yellow cartridge and inspect it for damage (e.g., leaks, bent contacts, or residue).
• Reinsert the cartridge securely, ensuring it clicks into place.

3. Clean the Cartridge and Printer Contacts

• Power off the printer.
• Use a lint-free cloth slightly dampened with distilled water to gently clean:
  • The gold-colored contacts on the cartridge.
  • The corresponding contacts in the printer.
• Let them dry for a few minutes, then reinsert the cartridge.

4. Perform Printer Reset

• With the printer powered on, disconnect the power cord from the back of the printer and the wall outlet.
• Wait 60 seconds.
• Reconnect the power cord and turn the printer back on.
• Check if the cartridge is recognized.

5. Align and Clean the Printhead

• Use the printer's control panel or HP software on your computer to:
  • Perform a printhead alignment.
  • Run a printhead cleaning cycle (may need to do this multiple times to clear clogs).

6. Update Printer Firmware

• Ensure your printer has the latest firmware:
  1. Download and install HP Easy Start for your printer.
  2. Follow the instructions to check and update the firmware.

7. Try Another Cartridge

• If available, insert a different yellow cartridge to rule out cartridge defects.
• If a different cartridge is recognized, the original cartridge is likely faulty.

8. Examine the Printhead

If the yellow ink still doesn't appear:

• The issue might be with the printhead.
• Run a printhead cleaning cycle via the printer menu or software.
• If the problem persists, you may need to manually remove and clean the printhead (refer to your printer manual) or consider replacing it.

I hope this helps. 

Take care and have a good day.

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