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‎04-08-2021 09:42 AM

HP Recommended
Product: HP 8710 Printer All in One Series
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer for about 4 or 5 years. It has worked fine. It ran out of ink, I went an purchased new ink (which is expensive) it took the cartridges... but then demanded setup cartridges. I don't have them... it's been YEARS. I have tried to enable the trade thing. Didn't work. Tried resetting the printer. Didn't work. Tried poking it in special places because people said that worked. (it doesn't)

I'm at a loss. So now, I'm out the stupid amount of the ink, and I have a printer that is a useless brick. Any ideas?

Category:
1 REPLY 1

‎04-11-2021 08:19 PM

HP Recommended

@cwheeler77

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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