HP 8710 is a complete mess

[PrinterFiasco]

I recently replaced my Black 952XL cartridge - yes, it's HP branded - and got the error message about unable to use continuous ink.  I went through HP AI support and had a replacement sent.  While the printer is acknowledging the HP brand ink, it's showing it at 10% of life left but it's brand new!?  

And now that my Yellow ink is out, I replaced it - again with HP brand cartridge - and now it's saying it's incompatible because the printer can't use continuous ink.

I updated the firmware over the week, so it's new, and shouldn't be the problem.

What in the world is going on with HP printers?? 

[zoey7886]

@PrinterFiasco, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP 8710! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let's work together to resolve this issue with your HP OfficeJet Pro 8710.

Power Reset the Printer

• While the printer is on, disconnect the power cord from the back of the printer and the wall outlet.
• Wait 60 seconds, then reconnect the power cord directly to a wall outlet (avoid power strips).
• Turn the printer back on and check if the issue persists.

Check Ink Cartridge Compatibility

• Ensure you're using genuine HP 952 or 952XL ink cartridges.
• Verify that the cartridge’s region matches the printer’s region (some cartridges are region-specific).

Reseat the Cartridges

• Remove all ink cartridges from the printer.
• Clean the electrical contacts on the cartridges and inside the printer using a lint-free cloth lightly dampened with distilled water.
• Reinsert the cartridges and check for any error messages.

Perform a Hard Reset & Firmware Check

• Since you've updated the firmware recently, perform a hard reset:
  • Unplug the power cord while the printer is on.
  • Hold the Power button for 30 seconds.
  • Plug the printer back in and turn it on.
• Double-check the firmware update:
  • On the printer control panel, go to Setup > Printer Maintenance > Update the Printer to confirm it’s on the latest version.

Run a Diagnostic Print Report

• On the printer control panel, go to Setup > Reports > Print Quality Report to check ink levels and cartridge status.

If after these steps the issue persists, let me know the exact error code/message displayed and whether you're enrolled in HP Instant Ink (if applicable). We’ll continue troubleshooting from there!

Looking forward to your update.  

Take care, and have an amazing day!  

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Regards,