HP 9020 I NEED TO CHANGE REGION

[gmaff]

Hi, This is Gabriel. I moved to the States. I bought the 962 Cartdrige according to the information but My printer said "Incompatible Cardtridge". I found that for LatinAmerica they use 964.. I need your help to change the region! Thanks

[Irfan_06]

Hi @gmaff,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Is your printer connected with a USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[gmaff]

Which country did you move from and to? Usa

Do you have the ink cartridges for both regions? YES

Is your printer connected with a USB cable or is it connected wirelessly? USB CABLE

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? Yes

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? Windows 11

2) Confirm the printer model.   HP OFFICE JET PRO 9020 Product No. 1MR69C

[gmaff]

Which country did you move from and to? Colombia to United States

Do you have the ink cartridges for both regions? YES

Is your printer connected with a USB cable or is it connected wirelessly? USB CABLE

Do you have the printer full feature software or the HP smart app and drivers installed on your PC? Yes

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac? Windows 11

2) Confirm the printer model.   HP OFFICE JET PRO 9020 Product No. 1MR69C

[Irfan_06]

Hi @gmaff,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support

[gmaff]

Hi. I am already sent the information by private message but still I dont have an answer back. 

Waiting for it!!

Sincerely,

Gabe

[Max3Aj]

Hi @gmaff, To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj