HP 9025 printer says printer supply system problem with magenta cartridge after inserting new one

[johneick]

HP 9025 printer. System supply problem code. Just changed magenta cartridge which was the reported issue. No change even after disconnecting from power and reconnecting. How do I get printer to work?

[Hawks_Eye]

Hi @johneick 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Apologies for the frustration—i understand you are facing supply system problem with the HP OfficeJet Pro 9025e printer, especially after replacing a cartridge. Here are some steps that might help:

 

Check for Cartridge Leaks

• Remove the magenta cartridge and inspect it for leaks or damage.
• If leaking, replace it with a new one.

Reset the Printer

• Turn off the printer and unplug it for 60 seconds.
• Plug it back in and turn it on.

Reseat the Printhead (If Applicable)

• Open the cartridge access area and check for a printhead latch.
• Lift the latch, slightly remove the printhead, then reseat it securely.

Update Printer Firmware

• HP regularly releases firmware updates that can fix cartridge recognition issues.
• Follow this link for detailed instructions on updating your printer firmware.

Run HP Print and Scan Doctor (For Windows Users)

• Download and run HP Print and Scan Doctor to diagnose cartridge-related problems.
• Get it here.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye