• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-19-2024 07:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Printer required full ink cartridges before printing. Three color cartridges were changed. Printer won't print. Printer says, "Depleted cartages must be replaced to resume printing." Now what?

Category:
2 REPLIES 2

‎12-22-2024 09:58 AM

HP Recommended

Please read this post then provide some details.  What printer model? Are the replacement cartridges HP or third party?  Which cartridges are indicating they are depleted?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎12-23-2024 07:38 AM

HP Recommended

12/23/2024 Printer 9110b snCM2acbvhrm. Error message indicated the Magenta cartridge needed replaced. Replaced the cartridge and still had the same error. Got printer reading and it said that all the cartridges need replaced. Replaced the other two cartridges and I still couldn't print. Got another readout and said the black was empty. Replaced the black and now I can print. 

The cartridge I replaced were original HP cartridges. The new cartridges were HP.  The customer service report says that the original cartridges were installed 6/03/2024, warranty ends 08/24/2025. Were the cartridges I replaced to the point that they did not have usable ink in their wells? Very strange that ALL cartridges were empty at the same time. How do I recover the ink that was left. How do I get a warranty replacement for all cartridges? Am, I going to have this problem again when i run out of ink?  I understand that OEM cartridges have a less ink and that they would show empty sooner that new cartridges. Is that why they all showed empty at the same time?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.