HP 952 ink cartridge not compatible with HP 8715

[DLH68]

HP 952 ink cartridge not compatible with HP 8715? Can someone please explain the fix here?

[Hawks_Eye]

Hi @DLH68,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I see HP 952 cartridges are compatible with your printer if your printer is bought and used in United States and Canada only.

If not HP 952 is not compatble with your printer.

Let me share the cartridge compatible table.

If your are using the compatible cartridge, then share the error message that you are getting for further assistance.

Please follow the steps below and let me know how it goes.

Turn the printer on.

Open the door to access the cartridges.

Wait until the carriage stops moving before you continue.

Remove the cartridge from its slot, holding it by its side.

   CAUTION: Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Lightly dampen a lint-free cloth with distilled water, and then clean only the copper-colored contacts on the cartridge and the electrical contacts located inside the printer.

Wait 10 minutes for the contacts to dry.

Reinsert the cartridge.

Close the cartridge access door.

If the error persists, repeat the previous steps to clean the cartridge and carriage contacts a second time.

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Take care, and have an amazing day! 

Regards, 

Vince_0406