HP COLOR LASER JET PRO BRAND NEW, BLUE COLOR NOT SHOWS?

[BEK1969]

Subject: Color Quality Issue with Brand-New Printer – Request for Resolution

Dear HP Customer Support,

I recently purchased a brand-new  HP color laser  jet pro on 05.13.2025, but I am experiencing an issue with the color output. The print quality is unclear, with a noticeable bluish tint affecting all printed images and text.

As this printer is new, I expected flawless performance. I have carefully followed the setup instructions and checked the ink cartridges, but the problem persists. Given this, I would appreciate your assistance in troubleshooting the issue or, if necessary, guidance on replacement options under the warranty.

I would be grateful for your prompt response, as I need the printer for important tasks. Please let me know the next steps. Thank you for your time and assistance.

Sincerely, Bek1969

[Max3Aj]

@BEK1969, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear about the issues you're experiencing with your new HP Color LaserJet Pro. Let's try to troubleshoot the problem together:

Troubleshooting Steps

Check the Ink Cartridges:

• Ensure that the blue (cyan) cartridge is properly installed and has sufficient toner.
• Try removing and reinstalling the cartridge to ensure it is seated correctly.

Run a Print Quality Diagnostic Report:

• On your printer's control panel, navigate to the "Reports" or "Tools" menu.
• Select "Print Quality Report" to print a diagnostic page. This can help identify if the issue is with the cyan toner or another component.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates on the HP support website.

Check Printer Settings:

• Verify that the printer settings on your computer are configured correctly. Sometimes, incorrect settings can cause color issues.
• Go to the printer properties and check the color settings.

Clean the Print Heads:

• Use the printer's built-in cleaning function to clean the print heads. This can often resolve issues with color output.

You may refer to this document - HP Color LaserJet Pro - Resolving color print quality problems | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support