HP Color Laser MFP 178nw crops document badly when copying

[Jarpe]

It seems like the top or bottom (whichever is which) is removed when copying a A4 documents directly (not using PC or phone).

I tried setting the setting to "fit to page" but it still crops of a part. Is the scanner aligned wrongly or is it just the limits of the printer print margin area that is the cause for the problem?

I was thinking if it did automatic cropping but I am not sure about this.

Is the only solution to shrink the copy to a smaller size or is the printer faulty? I don't think you can change the shrink to something like 95% right? (unless using a pc software) but I want to be able to just copy documents directly without having to use the pc so what should I do?

[VikramTheGreat]

Hi @Jarpe,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP Color Laser MFP 178nw is cropping documents incorrectly when copying, follow these steps to fix the issue:
 

Step 1: Check Paper Size and Type Settings

1. On the printer control panel, go to Setup (⚙️).
2. Navigate to Paper Setup → Paper Size and ensure it matches the paper loaded in the tray (e.g., A4, Letter).
3. Go to Paper Type and set it correctly (Plain Paper for standard copies).
    

Step 2: Adjust Copy Settings

1. Press the Copy button on the printer.
2. Select Copy Settings → Reduce/Enlarge and set it to 100% (Actual Size).
3. If the printer is set to "Fit to Page" or "Auto," it may crop parts of the document—disable this option.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support