HP Color LaserJet Pro M283fdw printing issue.

[George561]

Hi, I am trying to help someone who has printing issues with a HP Color LaserJet Pro M283fdw. The black print is faded and the other colours are either faded or not printing. New cartridges have been installed but the issue is still there. Any advice or help would be appreciated. Thank you.

[Nal_NR]

Hi @George561,

Welcome to the HP Support Community.

I'd like to help!

Step 1: Use genuine HP toner cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

Print another page. If using genuine HP toner cartridges did not resolve the issue, continue to the next step.

Step 2: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure that the paper is appropriate. If it is not, load an appropriate paper type.

• Use paper that is designed for use in HP LaserJet printers. Do not use paper that is designed only for inkjet printers.
• Do not use paper that is too rough. A smoother paper might result in better print quality.

After loading the appropriate paper in the tray, try to print. If the issue persists, continue to the next step.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[George561]

Hi, thanks for the reply, however, we are using suitable paper and original HP toner (which is not cheap).

Could there be a blockage? Are there any other items that might need replaced? Thanks. George