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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Color LaserJet Pro MFP M281cdw
Microsoft Windows 11

When printing, we are getting an additional layer of cyan print of what we are printing. Not only that, but it's not aligned with what has already printed. I'd like the items are being printed 2x, one in B&W and one in Cyan. This happens when selecting either color or B&W.

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