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‎02-25-2021 03:36 AM

HP Recommended
Product: HP Deskjet 2540
Operating System: Microsoft Windows 10 (64-bit)

Hey, 

 

after changing my tri colour cartridge the printer does't print colour anymore. The ink cartridge is brand new and I performed serveral ink cleanings. Colour copying is possible, color printing is not. The latest drivers and software are installed.  Does anyone have suggestions to solve this problem ?

 

Thanks in advance!

 

Dan

Category:
2 REPLIES 2

‎02-25-2021 05:24 AM - last edited on ‎02-25-2021 05:27 AM by

HP Recommended

If you are able to make color copies from it, then its a software problem. And i have a solution for that coz it works on my [content removed] . Try these steps  but you need to print the network configuration page to get the IP address of the Printer. Because it will be required at the time of setup.

  • Firstly Delete or Remove HP 2540 Printer from Devices.
  • Now Uninstall HP 2540 printer drivers completely from the control panel of your Windows 10 computer.
  • Next Open Run Command by pressing “Windows Key + R“.
  • Type printui.exe /s in the Run box and click OK.
  • A new window pops up and selects the Drivers tab to open it.
  • Under Drivers, if you find any HP Printer drivers please Delete them and press OK.
  • Now again go to Control panel > Devices and printers > Add a printer.
  • New windows pop up Choose a device or Printer under that Click on “The printer I want isn’t listed“.
  • Choose to Add a printer using a TCP/IP address.
  • Enter the IP Address of your HP 2540 Printer here (like 192.168.0.5 or 10.0.0.45) and hit Next.
  • It will install the HP 2540 printer with basic drivers which will help you to print in color also.
  • Try printing in color with HP Deskjet 2540 printer.

Please share with other people to fix this issue.

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‎02-25-2021 03:45 PM - edited ‎02-25-2021 03:54 PM

HP Recommended

Thank you, JEmily44. This was the solution for my problem. The printer works nearly fine after applying your suggestions. 

 

One further question: The printer prints colour now, but I couldn't calibrate the ink heads so far, because the calibration page doesn't contain the cyan/blue colour, which is necessary for calibrating. Surprisingly all colours at the Print Quality Diagnostic Report page are correctly printed. I don't know where this comes from and how to solve this problem. Seems also like another software problem.... do you or anyone other have a hint for this ? 

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