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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-19-2023 12:57 AM - edited ‎03-19-2023 01:00 AM

HP Recommended
Product: HP Deskjet 3520 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Black ink cartridges are not being detected by the printer and the screen shows a message saying, "One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges." I have tried with multiple cartridges, I've cleaned the contact points on the cartridges and the printer with isopropyl alcohol, and I have updated the printer's firmware. None of these options are resolving my issue. 

Category:
1 REPLY 1

‎03-21-2023 10:48 AM

HP Recommended

@Tgamer500 

 

Welcome to the HP support community.

 

I understand that you are getting cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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