• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-16-2023 06:30 AM - last edited on ‎02-17-2023 04:21 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

A couple months ago, my HP scanner stopped working.  I called HP and they explained that their software had changed and no longer supported scanning with my printer! The HP representative, though, said that I could get their technical support if I signed up for their ink service (first 3 months trial was free) and that I could cancel at any time during the trial without any expense to me.  So, my scanner issue was resolved and after 2 months, I cancelled the ink delivery service.  A few days later, I am now unable to print, HP leaving a message that I cannot use their ink cartridges.  So, the cartridges that they sent me are still in the box, I'm using ink cartridges that I originally purchased on Amazon ... but nevertheless, HP has somehow disabled my printer (it's on WiFi and the internet).  Needless to say, I'm very disappointed with HP's action ... DisappointedJb

Category:
1 person had the same question
1 REPLY 1

‎02-16-2023 08:52 AM - edited ‎02-16-2023 08:59 AM

HP Recommended

The way the HP Smart Ink service works is that when you install HP Instant Ink cartridges, none other than HP Instant Ink cartridges will work as long as the service is active.  

 

Once you cancel the service you will need to have original HP cartridges for your printer in order to use it.

 

I wish I had better news to give you, but I do not.

 

It may be possible for your printer to return to normal if you have a region reset done over the phone. That is just a maybe.  

 

Contact HP Instant Ink for support

https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.