HP ENVY 4520 All-in-One Printer stopped printing color

[JMCBFC]

Yesterday my  HP ENVY 4520 All-in-One Printer printed colors just fine and today it prints the same document in only black and white.  I had plenty of ink in cartridge but put in a new one anyway.  Also turned it off and on, unplugged it, ran diagnosis and checked for updates.  Nothing has changed in the last 24 hours so why no color?

[Irfan_06]

Hi @JMCBFC,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing in color on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

E) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

F) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

G) Refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support