HP ENVY 5530 e black ink

[M2221]

Hello,

I am having an issue with my HP ENVY 5530 e-All-in-One Printer printer not recognizing black ink cartridges.

The issue started out of nowhere when my black cartridge started to run low. The printer refused to let me print claiming that the black ink cartridge is incompatible. I performed hard reset (took out cartridges, removed cables, let printer be for 3 minutes, pressed and held for 30 seconds, plugged in, switched printer on and replaced cartridges). The issue remained.I decided to put in a new HP cartridge and the printer still claims that the black cartridge is incompatible. The rest of the colors work. The are no updates available.

Please let me know if you have any advice.

[A_Gayathri]

Hi @M2221,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP ENVY 5530 e-All-in-One Printer which does not recognize black ink cartridges. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 

HP ENVY, DeskJet Printers - Fixing Poor Print Quality

Hope this helps! Keep me posted. 

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