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Message 1 of 5
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HP ENVY Photo 6230 left in box, out of warranty. On setup shows Cartridge Problem

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I purchased a brand new printer to use in my home office after moving home, by the time I came to set it up it was out of warranty and on setup I now get Cartridge Problems. I have never been able to print even one piece of paper. I have the setup cartridges and have purchased a further two sets of new cartridges and they still don't work.

I have tried everything in the printer support document and it still doesn't work. How can I reset this printer and get it going please.

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HP Support Agent
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Message 2 of 5
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@Baffy

 

Welcome to the HP Support Community.

 

How long has it been since the cartridges have not been used?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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HP Support Agent
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I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.


I am an HP Employee

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Hi Betty the original setup cartridges came with the printer so they would have been the same age, but I purchased a new set when I set it up. They didn't work so suspecting a faulty set purchased another set they also wouldn't work so i now have the two setup cartridges and two sets of new full size cartridges.

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HP Support Agent
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If you've already tried so many cartridges, this could be a hardware issue. I recommend you to contact the HP Support Team regarding it.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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