HP ENVY Photo 7100

[ANOTHERONE1]

I bought a HP Envy Photo 7100 All in one about a year ago but just opened the box at the weekend to instal it.  I noticed the 2 original ink c a rtridges which should have been included in the packet were missing.  As it is so long since I bought it, I decided to just go out and buy 2 cartridges.  I did, at a cost of £33, and when I put them in, the printer comes up with the message that I must use the cartridges sent with the computer.

A friend feels this is connected to a scam to try to get the printer owner to sign up to using HP cartridge service in future.  However it means I can't progress and further with setting up my printer and printing.

Is there a solution to this?

Thank you .

[Dragon-Fur]

@ANOTHERONE1 

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Your friend is misguided in this instance.

Setup Cartridges initialize the ink system the first time the printer is used.

Normally, as I recall, there is a paper with the printer (in the box) that describes first time use of the printer.

Setup Cartridges have nothing to do with whether you use / want / subscribe to Instant Ink.

The problem now is that you still need the Setup cartridges.

What to do?

Setup Cartridges are not a retail item.

Contact HP Support - HP is the only supplier of the Setup Cartridges.

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