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‎07-22-2024 11:30 AM

HP Recommended

I am trying to find out how to make a warranty claim on the genuine HP 64 ink cartridge. It says that it is under warranty, but no instructions on how to claim it. Testing other cartridges works, but this particular one fails to work on this printer. What is the procedure?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2024 06:44 AM

HP Recommended

Hi @SBayGirl,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the cartridge error. 

 

If you have performed all the steps from this document and still having the issues, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-23-2024 06:44 AM

HP Recommended

Hi @SBayGirl,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the cartridge error. 

 

If you have performed all the steps from this document and still having the issues, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
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