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‎05-01-2023 10:07 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

After installing a HP black toner I've spent hours trying to get it to align. It doesn't seem to print a proper alignment page (only blue and black tones) and then won't recognise it, says alignment has failed and sets to a default. This is no good as it just cuts off the top half of the print on every line.

It's a genuine HP cartridge. I've turned it off for a while and tried again. I've taken the cartridge out and tried again and googled it to death. 

Anyone else got any ideas please.

Thanks

Category:
1 REPLY 1

‎05-02-2023 04:07 PM

HP Recommended

Having only the top (or bottom) half of each line print is likely not an alignment issue, but rather related to an electrical connectivity issue.  I would suggest cleaning the electrical contacts of the printer cartridges as shown in the document here.  Go through the steps of Type 1 cartridges, see step 3 for the cleaning instructions.


Bob Headrick,  HP Expert

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