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‎01-11-2025 12:57 PM

HP Recommended

HP  Envoy 4520 prints skipping lines, some lines print fine, but others are skipped entirely or print partially. I have replaced all the ink cartridges, and they say they are now full, I have repeatedly cleaned the cartridge heads but that has not solved the issue. It just doesn't print some lines. The test page has gaps in all the vertical lines. I worked with the virtual assistant, but it just has me repeat the cleaning and aligning steps with no success. Do I need to buy a new printer?

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2 REPLIES 2

‎01-11-2025 02:19 PM

HP Recommended

I tried the solution from Chang but the You Tube Video was no longer available. Any other suggestions?

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‎01-13-2025 05:24 AM

HP Recommended

Hi @Lee-K,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

 

Try updating the firmware. Click here

 

If you have performed all the steps from this document and still having issues, either the cartridges are faulty or the printer itself. 

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-HP Support Community Moderator



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