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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-21-2021 10:49 AM

HP Recommended
Product: Hp envy 4501
Operating System: iOS

I replaced my ink cartridges and now they won’t print yellow ink. I’ve tried all of the previous advice I was able to find and nothing worked. I even tried using the old cartridge again which worked, so I know it’s an issue with the ink cartridge and not the printer but I can’t figure out how to fix it.

Category:
1 REPLY 1

‎01-26-2021 04:35 AM

HP Recommended

@Ocexanic, Welcome to the HP Support Community!

 

I understand you are not able to print in Yellow using the new ink cartridge. Make sure you have cleaned the ink cartridge and print a quality page as shown in this document - Black Ink Not Printing and other Print Quality Issues

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the replacement options for the defective ink cartridge. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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