HP Envy 4520 gives error message - remove and reinstall the indicated ink cartridge

[MrYKumar]

I have HP Envy 4520 printer and whenever I try to print it gives me error message - 'remove and reinstall the indicated ink cartridge, making sure it is correctly installed'. This is for color ink cartridge. 

I have gone through few steps suggested in this forum by HP support engineers (including cleaning the cartridge connection and resetting the printer) but of no use so far. 

I have 'instant ink' account but there also the webservice is not able to read my color ink cartridge status so not able to send me a replacement.

Could someone from HP support team help me here.

Thanks

YK

[sandytechy20]

@MrYKumar

Welcome to the HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[MrYKumar]

Hi Sandytech20

Thanks for looking into my issue. I couldn't find any private message in the link provided by you. Could you re-send me that message.

Thanks

YK

[sandytechy20]

@MrYKumar

I have sent you a private message again.

Please check and reply with the requested information to proceed further.

Cheers.

[MrYKumar · Accepted solution]

I received the mail from Instant Ink shipment which had both black and colored cartridges. Once I replaced the colored cartridge, the issue was gone.

Thanks for your support in resolving my issue.

[sandytechy20]

@MrYKumar

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.