HP Envy 4520 will print color from every device except my Windows 10 PC

[clairemeyer07]

I can print color from mobile devices as well as my MacBook laptop, however not from my PC that is running Windows 10. When I open printing preferences, color is selected. Color printing is turned on for my PC as well. I've tried removing the printer from my devices, deleting all related drivers and software, and then re-adding it and re-installing everything. I've also tried running the HP Print & Scan Doctor, which says there is nothing wrong with the printer. The print quality diagnostic report is fine as well. Any suggestions?

[Kumar0307]

@clairemeyer07, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print in color from the Win PC. This is a printer driver issue. Install the printer using the TCP/IP port:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.
8. Open File > print. Do not use the HP app.

Hope this helps! Let me know how it goes. 

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