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HP Envy 4522 from Canada to France

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HP ENVY 4522
Microsoft Windows 10 (64-bit)

Hi

I bought my printer from Canada and I am now back in France. I bought the european cartridges compatible for it but it's keep saying it's not compatible. Is there a way to change the region? 

Could someone help me please?

Thanks

Delphine

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HP Support Agent
HP Support Agent
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@Dtiti, Welcome to the HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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