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HP Envy 5020 Printing issue

HP Recommended
Envy 5020
Microsoft Windows 10 (64-bit)

My Envy 5020 has suddenly started to have a printing issue.  It hase new cartridges but the colour printing - especially Yellow - is very poor or non-existent.  I have aligned, cleaned and deep cleaned the heads, but I still get the same problems.  These occure whether I print from my PC or as part of the printer test suite.  I have reverted tjhe printer to factory settings - same results

 

Before I throw it in the bin, any suggestions (it is only a couple of years old, and gets little use)

 

I attach a couple of pictures to show the results of various diagnostic prints (I would have used .pdfs but there seemed

to be no way to attach one )

 

IMG_3348.JPEGIMG_3349.JPEGIMG_3350.JPEG

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HP Support Agent
HP Support Agent
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HP Recommended

@jo5030

 

Welcome to the HP Support Community.

 

Do you have any other yellow ink to check if this is an issue with the current yellow ink?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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