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‎10-12-2020 08:30 AM

HP Recommended
Product: HP Envy 5032
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

 

Model: HP Envy 5032

 

Problem: Not printing Black colour and very faded print

 

I have changed the printer Cartridges supplied by HP, after changing them the printer isn't working properly, black colour is not printing. I have tried printing the Print Quality Diagnostic but even that didn't print properly. Has anyone faced a similar issue, please can anyone suggested how to resolve it?

 

Many Thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2020 09:12 AM

HP Recommended

@santhub4u

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

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1 REPLY 1

‎10-14-2020 09:12 AM

HP Recommended

@santhub4u

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095657/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
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