HP Envy 5660 4x6 pictures do not print.

[judihutch]

Printer sounds like it is printing and paper ejects properly but nothing actually prints.  Only streaks on the backside of what should have been a photo.  This worked fine in the past.

[zoey7886]

@judihutch, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy 5660! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Envy 5660 is experiencing a printing issue, possibly related to ink delivery or printhead functionality. Here are some troubleshooting steps to resolve this issue:

Check Ink Levels

1. On the printer control panel, navigate to Setup → Ink Levels to check if you have enough ink.
2. If ink is low, replace the cartridges.

Run a Printhead Cleaning

1. On the printer's control panel, go to Setup → Printer Maintenance → Clean Printhead.
2. Print a test page after the cleaning.
3. If the issue persists, run another printhead cleaning (up to three times if needed).

Ensure You Are Using Genuine HP Ink

• If you’re using third-party or refilled ink cartridges, they might be causing the issue.
• Try replacing them with genuine HP cartridges.

Check for Paper and Print Settings

1. Paper Type: Make sure you’ve selected the correct 4x6 Photo Paper in the print settings.
2. Print Quality: Set it to Best.
3. Color Settings: Ensure that color printing is enabled and grayscale is turned off.

Reset the Printer

1. Power Off the printer and unplug it for 60 seconds.
2. Plug it back in and restart the printer.
3. Try printing again.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,