HP Envy 6000e Printer Cartridge Query

[MS197967]

Hi HP Support, 

unbelievable - we called your service they can not help us. We die everything under this link: uninstalled, reinstalled, changed cartridge. 

Now we have to buy another brand new printer. This one is brand new and does not work. What can we do? 

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/HP-Envy-6000e-Printer-Cartridge-Q...

[A_Gayathri]

Hi @MS197967,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I can help guide you through troubleshooting steps for the HP Envy 6000e cartridge issue you're facing.
 

I Understand you’ve already tried reinstalling and replacing cartridges, there are a few additional steps you could attempt:
 

1. Check for Firmware Updates Update the firmware on an HP printer

• HP Smart App: Open the HP Smart app, go to "Printer Maintenance," and see if there are any available updates.
• HP Website: Download and install any available firmware updates for the HP Envy 6000e from the HP support website.

2. Hard Reset the Printer

1. Turn off the printer.
2. Disconnect the power cord from the printer and the wall outlet.
3. Wait for about 60 seconds.
4. Reconnect the power cord and turn on the printer.

3. Check Cartridge Installation

• Ensure that the cartridges are installed in the correct slots (black and tri-color in their respective places).
• Make sure no protective plastic is covering the cartridge nozzles.
• Re-seat the cartridges to ensure they click into place properly.

4. Inspect for Damage

• Check both the cartridge and the contacts inside the printer for any damage or debris.
• If there is any ink leakage or damage to the cartridge, it may need to be replaced (even if new).

5. Test with a Different Cartridge

If possible, test with another brand new genuine HP cartridge. 

6. Reset the Printer to Factory Defaults

• Go to the printer’s control panel and access Settings > Restore Defaults. This can sometimes resolve persistent issues with cartridge recognition.

7. Cartridge Error Override

HP printers have a built-in cartridge protection setting, which may be causing issues. Disable the protection feature from the printer's settings or in the HP Smart app, and see if that resolves the problem.
 

Refer to this document:  HP ENVY 6000e All-In-One Printer series User manual

I hope this helps. 

Take care and have a good day.

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