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‎11-09-2021 09:50 AM - edited ‎11-09-2021 01:33 PM

HP Recommended
Product: HP Envy 6020
Operating System: Microsoft Windows 10 (64-bit)

I want to replace the ink cartridge but when I try to open the lid, a light turns on and it chimes and then it blocks me from opening it. I don't want to force it since it will probably break something. I tried reinstalling drivers and the printer, reboots, restarting the printer spool, emptying print jobs etc. but nothing seems to work. For the rest the printer seems to work fine, ie. scanning and printing works without issues. What should I do?

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