HP Envy 6234 - No Magenta but 'HP Smart' reporting it as ok but it isn't, need replacement colour.

[A-M_Anita]

Hi,

My printer seems to have run out of Magenta colour only. It is otherwise working but no magenta is NOT being printed at all. I have ran the 'clean cartiridge' process 3 times, and the alignment program using the tools and printed the test pages. Cyan and Yellow and Black are printing ok but on the test pages there is no Magenta at all.

The Hp Smart application however is not reporting a fault or saying it is empty, it says everything is ok so it hasn't ordered a replacement and there is no way to order a replacement cartridge manually. Surely there should be a way to order a replacement cartridge and return this one? How can I get this cartridge replaced?

Thanks 

[Irfan_06 · Accepted solution]

Hi @A-M_Anita,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are looking for help with your instant ink cartridge replacement.

To validate your instant ink subscription, we need some information related to instant ink account. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support