HP Envy 6400 series. Wireless set up, paper feeds, no printing. No ink/cartridge warnings seen.

[Chiefknaub]

New HP Envy 6400 series.  wireless connected.  New cartridges, no warnings or ink issuex indicated.  Just does not print

[Hawks_Eye]

Hi @Chiefknaub 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a new printer refuses to print despite showing no errors. Since your HP Envy 6400 series is connected wirelessly and feeding paper but not printing, here are some steps to troubleshoot:

1. Restart Everything

• Turn off the printer, computer, and router.
• Wait 60 seconds, then turn them back on.
• Try printing again.

 

2. Check Printer Status in Windows

• Go to Control Panel > Devices and Printers.
• Right-click your HP Envy 6400 and select See what’s printing.
• If there are stuck print jobs, cancel all documents.

 

3. Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor from HP’s support page.
• Run the tool to detect and fix printing issues.

 

4. Reset Printer Network Settings

• Open the printer’s Embedded Web Server (EWS):
  • Type your printer’s IP address into a web browser.
  • Go to Settings > Restore Defaults > Restore Network Settings.
• Reconnect the printer to Wi-Fi.

Let me know if you need further assistance! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye