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‎09-02-2023 08:02 AM

HP Recommended

Hy,

 

I moved from Germany to France and my HP Envy 6420e keep showing me error E0. It's like the printer not recognising the cartridges.

 

Can you help me to reset region to France ?

 

Thanks in advance.

Category:
3 REPLIES 3

‎09-03-2023 07:28 AM

HP Recommended

Hi @kezzine,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-03-2023 09:10 AM

HP Recommended

Hello,

Yes i meet all the conditions.

I'm using Windows 11 and the model is 6420e.

Thanks in advance.

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‎09-03-2023 02:11 PM

HP Recommended

Hi @kezzine,

 

Please install the previous country ink cartridges and perform the steps given below.

 

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

 

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

 

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

 

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

 

5) Take a screenshot of the screen and send it to me in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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