HP Envy 7645 Printing Landscape. Please help!

[Marilyn87]

I am trying to print on a 5 by 8 sheet. I loaded the paper and updated the printer settings to reflect I made a the paper change. I have adjusted every setting and downloaded most of the drivers but my printer continues to print the document out in landscape mode. I have went into the printer settings and made sure it said portrait but it still prints in landscape. 

please help! I need this document for a business project. My boss is hounding me to get this done but I don’t know how to fix this. 

[Dragon-Fur]

@Marilyn87 

Welcome to the HP Community Forum.

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@Marilyn87 wrote:

Subject: 

Product:   HP ENVY 7645 e-All-in-One Printer 

Operating System:  Microsoft Windows 10 (64-bit)

Software / Application:  Unknown

Connection Type:  Unknown

I am trying to print on a 5 by 8 sheet.

I loaded the paper and updated the printer settings to reflect I made a the paper change.

I have adjusted every setting and downloaded most of the drivers but

my printer continues to print the document out in landscape mode.

I have went into the printer settings and made sure it said portrait but it still prints in landscape. 

please help! I need this document for a business project.

My boss is hounding me to get this done but I don’t know how to fix this. 

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Some ideas / places to (re)check...

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Printer Software

Do you have the Full Feature Software installed in Programs and Features?

If not, please do install the full driver printer software.

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP ENVY 7640 e-All-in-One Printer series Full Feature Software and Drivers 

After the software is installed, Restart the computer and log in

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Paper Load details

 User Guide > Pages 11-12

Load paper print side down, narrow sides front / back

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Job Configuration

What is the name of the software / application your are using to open, view, configure, and submit the job to the printer?

Example - HP Smart - Windows - Simple PDF Print

Full Feature Software installed

More Settings > Shortcut selection and other settings depend on paper size / duplex settings

Option HP Real Life Technologies = OFF

HP_Smart_Win_PDF_Print_6

General Example - Word - 3x5 inch Card - Portrait

(Full Feature Software installed)

Word_Test_3X5_card_Portrait_3

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Tray and Paper

If not done, alert the print to the paper size and type - Tray and Paper

Retain_Printing_Preferences_18

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References / Resources

HP ENVY 7645 e-All-in-One Printer (E4W44A) Specifications

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

   HP ENVY 7645 e-All-in-One Printer 

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