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Message 1 of 2
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HP Envy 7855 black cartridge doesn't print

HP Recommended
HP Envyy 7855 all-in-one
Microsoft Windows 10 (64-bit)

Sandytechy20 sent me an email telling me to go to a URL and to fill out a form to get a case# and phone number. Didn't find the form but had a message that the web site was updating. Sandytechy20 can you resend email with correct URL.

 

My Envy printer does not print. I tried to clean the cartridges but it gave an error message that it is busy. Also tried to clean the printer it also saying that it is busy. Therefore, I bought a new pack of 64 tri COLOR  and black cartridge swapped out the black cartridge still not printing. Uninstalled the driver and reinstalled it. Already have the latest version of the firmware installed. Cleaned the printer connector. Read somewhere that the printer can still print with one cartridge. The color cartridge did not print anything. When I get the status of the cartridges, it is saying that the black cartridge is empty. Tried to print something and I get blank pages.

 

Thanks,

Douglas [Personal Information Removed]

[Personal Information Removed]

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HP Support Agent
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Message 2 of 2
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HP Recommended

@wongdt

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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