HP INK TANK 115

[RAJ1281]

PRINTER IS ALREADY CONNECTED BUT NOT PRINTING THE PAPER 

[Garp_senchau]

@RAJ1281, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Printer Status

Make sure the printer is on and connected properly to your computer.

Check for any error messages or warnings on the printer's screen (if applicable).

Check Printer Queue

Go to the Control Panel on your Windows 10 PC.

Select Devices and Printers.

Right-click on your HP Ink Tank 115 printer and select See what's printing.

Make sure there are no stuck print jobs in the queue. If there are, right-click and select Cancel or Delete.

Set Printer as Default

In Devices and Printers, right-click on your printer and select Set as default printer.

If it's already the default, try setting a different printer as default and then setting your HP printer back.

Check Ink Levels

Verify the ink levels for your HP Ink Tank 115. You can do this through the HP Smart software, if installed.

Make sure the ink tank is filled properly.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[RAJ1281]

Hello my problem is not yet solved, the printer power light is blinking continue. I check all wire port but no issue.

[Garp_senchau]

Hey @RAJ1281, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,