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‎09-12-2023 06:39 AM

HP Recommended

Hi,

 

I bought a HP Ink Cartridge 63XL on 9/2/23 from Walmart Store# 02883. Printer couldn't detect the cartridge at all. I went to Walmart for exchange but they refused as I opened the box.

 

What is HP's policy for defective cartridge? I spent ~$50 for a defective cartridge and I want a resolution.

 

Regards,

Ahsan

Category:
1 REPLY 1

‎09-16-2023 08:29 AM

HP Recommended

Hi @AhsanHabib_664,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with a new ink cartridge. for your printer

 

Kindly refer to the steps from this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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