HP Ink not printing as many pages as claimed

[T4566]

I recently installed a new black ink and have printed maybe 30 pages (these are mostly words not full pages, none have been pictures or anything of a full page) and it is saying I have used half my ink. For 30 pages! It claims the ink is for  about 120 pages so I am only getting half of the claimed amount? It has only been recently I have noticed this. Has anyone else had this issue? Anything I can do to get more pages?

[Betty0610]

@T4566

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

[T4566]

HP Envy 5055. 

it seems to have gotten worse with the printing less pages recently. Like probably about half as many as it states. And the pages I print aren’t full pages either. 

[Betty0610]

I recommend you to contact the HP Support Team regarding a replacement ink.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[T4566]

Hi,

My printer is out of warranty so it’s trying to make me buy something to get help. I don’t have an issue with the printer and I’m not paying to get help with poor ink quality. Please advise how to get help with the ink issue without paying for help. 

Thanks

[Betty0610]

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!