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HP Instant Ink - Wrong Cartridges Sent

HP Recommended
OfficeJet Pro 8020
Microsoft Windows 10 (64-bit)



I have very recently had a issue with 'incompatible' ink cartridges not working that have been sent via my HP Instant Ink account.


Having looked into this further, we were originally sent Instant Ink 912/912XL cartridges which worked fine, but now I have noticed the latest cartridges are Instant Ink 910/912/914/915 - which have now given the incompatible error and will not print.


I have just put the original 912/912XL cartridges back in tonight and it now prints and the error message has gone. 


Has anyone else experienced this issue? I am going to try and contact the Help Centre to raise this issue and request replacement cartridges ASAP as we are home schooling the children and need the printer working.



HP Support Agent
HP Support Agent
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HP Recommended

Hi @DazzaTArab,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

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